Warranty Policy (North America)
Unless otherwise specified, HIS offers a 2-year product warranty for all of our product models in North America. To request a warranty repair, please contact Lexy Pacific Corp. for RMA service.
For speakers and headphones, HIS offers 1-year product warranty.
What is covered by the Warranty?
The product warranties that maintain and repair faulty HIS graphic cards within its warranty period.
What is NOT covered by the Warranty?
This Limited Warranty will not apply if a claim is made arising from any unacceptable use or care of the Product, including (without limitation) physically damaged, graphics card is burnt out, misuse, abuse, negligence, acts of God, unauthorized modification or repair, unauthorized commercial use and any operation of the Product outside HIS recommended parameters. This Limited Warranty is also invalid if any serial number or date stamp on the Product has been altered, obliterated or removed. Cosmetic damage and normal wear and tear are not covered.
This Limited Warranty is only valid in the country where originally purchased. If products were shipped internationally by an authorized reseller, country of original purchase is the shipping point of the reseller. This Limited Warranty applies only to the original purchaser and is non-transferable.
HIS is not responsible for any loss, damage or shipping charges incurred to our RMA Center. Additionally, HIS reserves the right to inspect and verify the defects of the product(s) that are returned. Replacement or refund of purchased product is not included in the warranty.
Cooler / Fan Replacement
We regret to inform you that we do not suggest users to replace or install the cooler/fan themselves, as it would damage the ASIC / graphic card and void the warranty. We could not supply the individual cooler/fan.
What Do I need for Warranty Service?
Please note that proof of purchase (original invoice) is required for every RMA ticket, otherwise RMA service maybe rejected.
What is a Valid Proof of Purchase?
A valid Proof of Purchase is defined as one of the following:
- A dated sales receipt from an authorized HIS Dealer or Reseller. The receipt must show the Product description and price.
- A dated official e-mail from an authorized on line HIS Dealer or Reseller confirming purchase and shipment of Product. The confirmation e-mail must show the Product description and price.
What if I don't have a Proof of Purchase?
If you purchased from a HIS dealer or reseller, contact the dealer or reseller and see if they can provide a copy of your receipt. They will often have your purchase history on file and be able to supply a copy of the receipt for you.
If the Product was purchased online, be sure to check your old e-mails. The vendor should have sent you a confirmation page showing that the Product has been shipped to you.
If the Product was a gift we suggest you ask the giver to provide you with a receipt. You may also ask them if they could handle the Limited Warranty process for you if asking for the receipt is not appropriate.
Why does HIS require a valid Proof of Purchase?
HIS must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of HIS Products.
Products purchased from non-authorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. HIS will not be able to honor a Limited Warranty on Products not purchased from an authorized dealer or ones that are outside the Limited Warranty period. If you have purchased the Product from an unauthorized dealer, all support and Limited Warranty issues should be directed to that dealer.
HIS has these policies in place to protect both our valued customers and resellers.
Who is authorized to sell HIS Products?
Please see list of authorized HIS resellers - http://www.hisdigital.com/un/buy.shtml. This link is constantly being updated with new resellers.
HIS currently has no authorized resellers on E-bay or any other online auction sites.
Warranty / RMA Service
Name of Distributor: Lexy Pacific Corp.
Address: RMA Dept.
Lexy Pacific 611 Vaqueros Ave.
Sunnyvale CA. 94085
Customer Service Hotline: (408) 331-8818
Fax: (408) 331-8851
Customer Service Hours: 9:00AM - 6:00PM (Pacific Time)
RMA Form: http://lexypacific.com/forms/rma.pdf
Please fill out our online form and return to the distributor to obtain a RMA no# for follow up.
You must then wait to receive an RMA number from us, which you will use to identify the product at the post office. Be aware that you will only have to pay for the shipping to get the package to us. Ship only the defective product. Keep all accessories.
For further Support, please contact: firstname.lastname@example.org
NB: Since the RMA terms and conditions may vary in different regions, or by different retailers, please contact with Lexy Pacific Corp. for more information.
HIS reserves the right to modify this policy without further notice.