HIS has received valuable comments from the general public about the HIS 5830 iCooler V graphics card series. Taken immediate action, HIS has upgraded the graphics card BIOS and therefore gamers would enjoy a even better HD experience with our graphics cards from now on. On the other hand, for those gamers who have been supporting HIS and purchased the graphics card before this BIOS update, we will guide you through the updating product yourself as below.

Please go through the following simple procedures.

Step 1: Verify the serial number

To verify the bios version, please kindly look through the following s/n of your 5830 Graphics card.
If your board happens to be in the following serial no. range, go to step 2.
 
H100332781-800
H100334331-360

H100344041-060
H100301551-580

H100322191-230
H100360281-360

Step 2: Download

Submit your enquiry to our email - webenquiry@hightech.com.hk, also provide a picture of your graphics card (that shows the serial number) for verifications.
Our Customer Service Office will provide you a download path.
and you may download the latest BIOS from there.

*Note that this BIOS update is designed for the above listed s/n only, and therefore the download path is not opened to public.
For HIS 5830 gamers who has the s/n outside this range, this BIOS may cause malfunction to your graphics card.

It is necessary to provide your serial numbers and photo for verifications.

HIS has received valuable suggestions from the general public about the HIS 5850 Turbo / 5870 Turbo / 5870 Turbo X iCooler V graphics cards.

Taken immediate action, HIS has upgraded the graphics card BIOS and therefore gamers would enjoy a even better HD experience with our graphics cards. On the other hand, for those gamers who have been supporting HIS and purchased the graphics card with specific serial number, and would like to upgrade their BIOS:

Please go through the following simple procedures.

Step 1: Verify the serial number

 If your board happens to be in the following serial no. range, go to step 2.

Step 2: Download

Submit your enquiry to our email - webenquiry@hightech.com.hk, also provide a picture of your graphics card (that shows the serial number) for verifications. Our Customer Service Office will verify and provide you a download path,

and you may download the latest BIOS from there.

Operating Systems:

- Microsoft Windows 7
- Microsoft Windows Vista
- Linux ‐ scheduled to be enabled via a future ATI Catalyst™ driver release

Number of Monitors:
- Up to six dependent on graphics card configuration

Monitors:
- DisplayPort is highly recommended offering optimal flexibility with the highest number of
display outputs
- Two display outputs of either DVI, HDMI, or VGA can be combined with DisplayPort outputs up
to a total of six monitors per GPU

General instructions using CCC to to enable Eyefinity feature in HIS Eyefinity-compliant graphics cards
- General Setup
- Creating a 3x1 Display Group – Landscape Mode
- Remembering a Display Group / Configuration
- Creating Different Display Groups
- Other Display Group Actions
- Example Extended and Duplicated Configurations

Download Link

ATI driver does not officially support hardware acceleration over 4350 PCI bus. However, you can still enable the HD video playback & Avivo Video Functions by using a third-party software called DXVAChecker. Details procedure can be found in this link:

Method to enable Avivo Video Functions for some ATI cards.
http://forums.amd.com/game/messageview.cfm?catid=279&threadid=116888

Please note that the above setting are not 100% guaranteed to be correct and working well under all circumstances.

(* Support PCI-Express based graphics card only)

The ATI Catalyst™ Linux Graphics Driver software suite is available in ATI Driver Download Section. The latest version is designed to support the following Linux distributions:
• Red Hat Enterprise Linux suite
• Novell/SuSE product suite
• Ubuntu

Note: The ATI Catalyst™ Linux software suite may install on a number of other Linux distributions. Refer to the Package Generation installation instructions for more information.

Note: AMD has contributed packaging scripts to allows creation of other packages, but does not necessarily test, verify or warrant the reliability. Currently Red Hat Enterprise Linux suite and Novell/SuSE product suite are supported Linux distributions.

Please check the release note before installation: AMD Proprietary Linux Release Notes

Latest Linux Catalyst 9.2 Download:
http://support.amd.com/us/gpudownload/linux/Pages/radeon_linux.aspx?type=2.4.1&product=2.4.1.3.36⟨=English

Linux Driver FAQ:
http://ati.amd.com/products/catalyst/linux.html

Vista Users:

Go to Control Panel (select classic view in the top left if needed)

Now find sound and click on it.



You should now see a list of playback devices, select Digital Output Device (HDMI) and right click on it. (depending on your HIS graphics cards and it could be slightly different)

On the right click menu select Set as Default Device.



That’s it, simple as that! The audio controller on your HIS graphics card will be the default sound device.



You might have to select the volume control in to the system tray and ensure the volume is fully turned up.



Your sound will now be going through the HDMI cable to your TV or Receiver as well as the picture.

If you ever want your sound to play though your computers sound card just set it as the default device again.


Windows XP:

For Windows XP it’s the exact same process the menu’s are just set out slightly different.

Click the start button, go to control panel and click switch to classic view in the top left if needed, then click on Sound and Audio Devices. You will then be presented with the Sound and Audio options for your computer, click on the Audio tab and select ATI HD Audio as the default device and click ok.

There you go, your sound will now be going through the HDMI cable to your TV or Receiver as well as the picture.

There's some reports that small amount of newly released HIS 4830 boards has performance issue. AMD has confirmed some
of them are loaded with pre-production BIOS that may slightly affect the performance. Please be reminded only a small quantity of HIS board
might be affected.

Please go through the following procedures to verify the issue and upgrade the BIOS.

Step 1: Verify the serial number
If your board happens to be in the following serial no. range, go to step 2 to run the GPU-Z checking.

* H081001881-H081001930
* H081002871-H081002880
* H081002881-H081002920
* H081018911-H081018960
* H081023731-H081023750
* H081031791-H081021890
* H081032991-H081021995
* H081035691-H081035788
* H081036931-H081037010
* H081037451-H081037560
* H081037761-H081037820
* H081038371-H081038410
* H081038821-H081038840
* H081038841-H081038940
* H081041271-H081041360
* H081042081-H081042130

Step 2: Check the shaders number:

1. Run the GPU-Z utility provided by Techpowerup.com http://www.techpowerup.com/gpuz
2. If the GPU-Z utility reports fewer than 640 shaders, please upgrade the BIOS

Step 3: Upgrade the BIOS:

1. Download the latest BIOS from here: http://download.hightech.com.hk/bios/HD4830_SJ3G01.ZIP
2. Boot up the HD4830 into Windows XP / Vista.
3. Unzip the HD4830_SJ3G01.ZIP into a directory
4. Go to that directory and run SJ3G01_00R_01.exe
5. After update BIOS complete, reboot the system.

The answer as follows:

1. Install on-board VGA driver and make sure it works properly.
2. Disable on-board VGA under Device Manager and then reboot the system.
3. Insert PCIe x1 card after disabled the on-board VGA.
4. Install PCIe x1 card driver and reboot system when prompted.
5. Back to enable the on-board VGA after PCIe x1 card work properly, and reboot system when prompted.

Recently, we have found out that X1K AGP series would not have DirectX enabled on  some KT400 motherboard when using Catalyst 6.5 or later. This will result a poor  performance or even error when running 3D applications/games.

Not all KT400 motherboard would have this problem. And not only KT motherboard, Intel/SIS may have this issue too. The driver fix will be available by October 2006.

For workaround, please use Catalyst 6.1 driver if you encounters such issue.

Users are recommended to check if they are affected by this issue. They can go to "System Information" -> "DirectX Diagnostic Tools" to check if DirectX is available or not. If not, users should uninstall the current installed display driver and re-install to use Catalyst 6.1.

Catalyst 6.1 is available at:

http://download.hightech.com.hk/driver/Radeon_8_205/8.205-060104a-029861C-ATI.zip

If DirectX is enabled, users/customers do not need to roll back to the old version driver.

HIS Turbo edition guarantees a dramatic range of overclockable speed on your card. All IceQ II series come with both Turbo and non Turbo (standard) editions. Check for the box containing this label. It identifies this is a "Turbo" edition card and marked with the guaranteed overclocking speed in core and memory.