Q : The installation procedures of PCIe x1 Card on motherboard with on-board graphic feature:A :
The answer as follows:
- Install on-board VGA driver and make sure it works properly.
- Disable on-board VGA under Device Manager and then reboot the system.
- Insert PCIe x1 card after disabled the on-board VGA.
- Install PCIe x1 card driver and reboot system when prompted.
- Back to enable the on-board VGA after PCIe x1 card work properly, and reboot system when prompted.
Q : X1K AGP series Direct X unavailableA :
Recently, we have found out that X1K AGP series would not have DirectX enabled on some KT400 motherboard when using Catalyst 6.5 or later. This will result a poor performance or even error when running 3D applications/games.
Not all KT400 motherboard would have this problem. And not only KT motherboard, Intel/SIS may have this issue too. The driver fix will be available by October 2006.
For workaround, please use Catalyst 6.1 driver if you encounters such issue.
Users are recommended to check if they are affected by this issue. They can go to "System Information" -> "DirectX Diagnostic Tools" to check if DirectX is available or not. If not, users should uninstall the current installed display driver and re-install to use Catalyst 6.1.
Catalyst 6.1 is available at:
If DirectX is enabled, users/customers do not need to roll back to the old version driver.
Q : How to identify "Turbo" edition?A :
HIS Turbo edition guarantees a dramatic range of overclockable speed on your card. All IceQ II series come with both Turbo and non Turbo (standard) editions. Check for the box containing this label. It identifies this is a "Turbo" edition card and marked with the guaranteed overclocking speed in core and memory.
Q : How to identify IceQ / IceQ II series fit on my motherboard?A :
HIS IceQ / IceQ II series occupied double slots space and they suit on most motherboards available on the market, no matter PCIe or AGP. HIS would like to provide the approximate size of IceQ II and IceQ series graphic card for users to have further measurement.
- IceQ II Series - Width: 233mm, Height: 129mm, Depth: 57mm (approx.)
- IceQ Series - Width: 199mm, Height: 127mm, Depth: 49mm (approx.)
Q : How to identify IceQ series fit on my CrossFire Ready motherboard?A :
IceQ / IceQ II cards are designed to achieve the ultimate cooling effect, in case their heatsinks are larger than regular one and occupied more space. When users select CrossFire ready motherboard, HIS strongly recommends users pick the one contains 2 slots space in between 2 PCIe x16 slots. Beware some CrossFire ready motherboards only contain 1 slot space in between 2 PCIe x16 slots, these boards are unable plugged IceQ / IceQ II series graphic cards to run CrossFire. For more information, please click here.
Q : The RADEON X1800 XT supports dynamic clocking?A :
The RADEON X1800 XT is the highest speed variant of the X1800 family with several unique characteristics. To achieve maximum performance and optimal power dissipation the XT supports dynamic clocking. The board boots into a low power mode at 600e/700m core and memory clocks and automatically accelerates to the standard 625e/750m clocks whenever full screen applications such as games are running. The X1800 XT also uses an efficient dual-slot fansink.
Q : What are the requirements of HIS X1900XT and X1900XTX Power Supply?A :
Power supplies with 450-Watt capacity and 30A current on 12V rail is recommended for single HIS X1900 series product. It requires a power supply with one 6-pin PCI Express® power connectors. This product should be connected directly to a PCI-E Express compliant power supply with 6 pin PCI-E power connection. Please consult your power supply vendor specifications to ensure your system meets the recommended functionality.
Q : What to do if my power supply does not have the 6 pin PCIe plug for connecting to my X1950 XT ?A :
You are advised to use power supply that have the 6 pin PCIe connector for connecting to X1950XT. Power adapter cable that converts the 4 pin power connector from the power supply to the 6 pin PCIe plug are not recommended. Some power supply without the 6 pin PCIe plug may not have enough current for the 12V rail and the card may behave abnormally especially during 3D gaming. This may include screen corruption, system hang etc.
X1950XT draws a lot of power from 12V. A single card will require 450-Watt power supply or greater with 30 Amps on 12 volt rail recommended (assumes fully loaded system) and for CrossFireTM: 550 watt power supply or greater, 38 Amps on 12 volt rail.
Q : How to obtain Counter-Strike: ConditionZero™ CD key?A :
- Make sure the system is connected to internet before installation.
- Insert Disk 1 of Counter-Strike.
- Counter-Strike Install Menu will pop up. Click "Register to get your CD-Key".
- This will divert the user to the "Counter-Strike:ConditionZeroTM Registration" page. Enter the required registration information, i.e.
E-mail Address and Location. Press "Submit" button when completed.
- User will see the "Thank you for your registration" page when user information submitted successfully. Do not close the window and read the page carefully.
- An E-mail will send to the submitted E-mail address shortly. In the replied message, follow the instruction by click the link provided. Please read the mail carefully.
- A "Thank you" message will appear. Close this windows and return to the bonus page(Step 5's windows).
- Click "Enter" in the bonus page. The CD key will appear.
- User can use this CD key to install Counter-Strike:ConditionZeroTM.
- Enjoy the game.
Q : Why is that if I use Powerstrip to check the frequency of the DDR of your ATI product, the frequency is just half?A :
For example, for a Radeon 7500/LE, the detected frequency is 200Mhz instead of 400Mhz but for Nvidia MX440, the frequency is correctly reported as 400Mhz.
We found the error is caused by a software bug in Powerstrip.
Bear in mind that different Graphic chip has their own programming methods and Powerstrip is only a third party software and may have some compatibility problem.
Actually, for ATI DDR products, the clock should be double to what PowerStrip mentions. For example, if PowerStrip shows 200MHz, the board should be running at 400MHz. But for Nvidia DDR Products, Powerstrip shows the exact memory clock speed, 400MHz.