Q : AMD Catalyst™ Control Center freezes / exits to desktop during installation
A :If the system has Microsoft Visual Studio 2005 installed, follow the steps below in order to successfully install the AMD Catalyst software:
- Install the Microsoft Visual C++ 2005 SP1 redistributable patch
- To obtain the patch and / or additional information on the patch, refer to article 961894 on Microsoft's support site
- Perfom a clean install of the AMD Catalyst software suite
- Download the latest drivers for the graphics card from AMD’s Graphics Drivers & Software page. Refer to Article GPU-56 for information on how to use the graphics driver utility
- Note! Before getting started, ensure that you know the model of your graphics card. It will come in handy for several steps in the process. Refer to Article GPU-55 for information on how to identify your graphics card
- Remove any pre-existing drivers / software for the graphics card. Refer to Article GPU-57 for detailed instructions on how to uninstall old drivers
- Install the latest drivers for the graphics card. For detailed instructions on how to install the latest graphics drivers, refer to:
- Article GPU-33 for a Windows® 7 based system
- Article GPU-1 for a Windows Vista® based system
- Article GPU-2 for a Windows XP / Windows 2000 based system
- Download the latest drivers for the graphics card from AMD’s Graphics Drivers & Software page. Refer to Article GPU-56 for information on how to use the graphics driver utility
For more details, please visit:
http://support.amd.com/us/kbarticles/Pages/ATICCCInstallFreezes.aspx- Install the Microsoft Visual C++ 2005 SP1 redistributable patch
Q : How to get full screen with HDMI?
A :ATI Catalyst Control Center 9.9 Overcan and Underscan Options
Please follow the below instructions to get to the ATI scaling options in windows Vista/ windows 7:
- Right click on the Desktop and open Catalyst Control Center 9.9
- Switch to Advanced mode if you are not there already

- Click dropdown menu Graphics in the top right
- Select Desktops and Displays

- Right Click your currently activated display under ‘Please Select a Display’ on the bottom right
- Select Configure

- Click on the Scaling Options tab and your there
- Now, just move the scale to the right (overscan) until you get full screen (in my case that was 0%)

Please note that Definition Multimedia Interface (HDMI) connected display monitor(s) may lose it's custom overscan / underscan settings each time the system is rebooted. AMD has released a hotfix to address this issue. Please visit:
http://support.amd.com/us/kbarticles/Pages/GPU82-Over-UnderscanSettings.aspxQ : What is the recommended high-end heat on the card?
A :The normal temperature would be under 100 degree C.
Normally if it still work, the temperature would be acceptable.Q : When you use the crossfire, does the other card have to be the same board?
A :The crossfire needs to carry out with the same Series cards, e.g. 5830 and 5850, 4670 Ice Q and 4650 etc.
For more information, please click here
http://www.hisdigital.com/un/news_show-63.shtmlQ : Why there is "HDMI" on my video card box and on my card there's none?
A :Your card is not a native HDMI model, but the 5000/4000/3000/2000 series are built-in HDMI with 7.1 surround sound support.
The HIS DVI to HDMI Adapter 5000/4000/3000/2000 series is required to fully utilize the audio through HDMI features.
You can find more information in the following for the DVI to HDMI adapter
http://www.hisdigital.com/un/product2-52.shtmlQ : Why I am not able to install the driver in windows 7?
A :Please try to download the updated driver from our website.
For the HIS Driver you need about setting up your graphic card, please find below for your reference:
http://www.hisdigital.com/un/download1-535.shtmlQ : Bios update for the 5830 iCooler V series graphics card
A :HIS has received valuable comments from the general public about the HIS 5830 iCooler V graphics card series. Taken immediate action, HIS has upgraded the graphics card BIOS and therefore gamers would enjoy a even better HD experience with our graphics cards from now on. On the other hand, for those gamers who have been supporting HIS and purchased the graphics card before this BIOS update, we will guide you through the updating product yourself as below.
Please go through the following simple procedures.
Step 1: Verify the serial number
To verify the bios version, please kindly look through the following s/n of your 5830 Graphics card.
If your board happens to be in the following serial no. range, go to step 2.
H100332781-800
H100334331-360
H100344041-060
H100301551-580
H100322191-230
H100360281-360
Step 2: Download
Submit your enquiry to our email - webenquiry@hightech.com.hk, also provide a picture of your graphics card (that shows the serial number) for verifications.
Our Customer Service Office will provide you a download path.
and you may download the latest BIOS from there.
*Note that this BIOS update is designed for the above listed s/n only, and therefore the download path is not opened to public.
For HIS 5830 gamers who has the s/n outside this range, this BIOS may cause malfunction to your graphics card.
It is necessary to provide your serial numbers and photo for verifications.Q : Bios update for the 5800 iCooler V series graphics card
A :HIS has received valuable suggestions from the general public about the HIS 5850 Turbo / 5870 Turbo / 5870 Turbo X iCooler V graphics cards.
Taken immediate action, HIS has upgraded the graphics card BIOS and therefore gamers would enjoy a even better HD experience with our graphics cards. On the other hand, for those gamers who have been supporting HIS and purchased the graphics card with specific serial number, and would like to upgrade their BIOS:
Please go through the following simple procedures.Step 1: Verify the serial number
If your board happens to be in the following serial no. range, go to step 2.
H100354001-H100354020 H100368861-H100368870 H100369751-H100369770 H100369261-H100369310 H100378981-H100379000 H100378611-H100378630 H100373411-H100373510 H100376541-H100376560 H100378391-H100378440 H100377331-H100377390 H100371761-H100371790 H100386951-H100387000 H100379751-H100380000 H100379691-H100379730 H100381451-H100381470 H100379531-H100379570 H100321948 H100321944-H100321946 H100344061-H100344065 H100369721-H100369735 H100378441-H100378460 H100377291-H100377330 H100381441-H100381450 H100379491-H100379530 H100242661-H100242670 H100326501-H100326520 H100322151-H100322190 H100354131-H100354150 H100356441-H100356445 H100356591-H100356600 H100320711-H100320730 H100306691-H100306700 H100306671-H100306680 H100355661-H100355680 H100373191-H100373220 H100307261-H100307270 H100373351-H100373410 H100369711-H100369720 H100369231-H100369260 H100372071-H100372110 H100378461-H100378490 H100386921-H100386950 H100380811-H100380820 H100321949 H100321941-H100321943 H100334546-H100334550 H100306221-H100306250 H100344066-H100344070 H100306681-H100306685 H100354471-H100354480 H100334116-H100334120 H100306701-H100306710 H100307251-H100307260 H100369691-H100369710 H100360361-H100360420 H100369221-H100369230 H100378491-H100378510 H100377261-H100377290 Step 2: Download
Submit your enquiry to our email - webenquiry@hightech.com.hk, also provide a picture of your graphics card (that shows the serial number) for verifications. Our Customer Service Office will verify and provide you a download path,
and you may download the latest BIOS from there.
Q : Using ATI Catalyst™ Control Center to enable Eyefinity feature in HIS Eyefinity-compliant graphics cards
A :Operating Systems:
- Microsoft Windows 7
- Microsoft Windows Vista
- Linux ‐ scheduled to be enabled via a future ATI Catalyst™ driver releaseNumber of Monitors:
- Up to six dependent on graphics card configurationMonitors:
- DisplayPort is highly recommended offering optimal flexibility with the highest number of
display outputs
- Two display outputs of either DVI, HDMI, or VGA can be combined with DisplayPort outputs up
to a total of six monitors per GPUGeneral instructions using CCC to to enable Eyefinity feature in HIS Eyefinity-compliant graphics cards
- General Setup
- Creating a 3x1 Display Group – Landscape Mode
- Remembering a Display Group / Configuration
- Creating Different Display Groups
- Other Display Group Actions
- Example Extended and Duplicated ConfigurationsQ : Method to enable HD Video Playback for some ATI cards
A :ATI driver does not officially support hardware acceleration over 4350 PCI bus. However, you can still enable the HD video playback & Avivo Video Functions by using a third-party software called DXVAChecker. Details procedure can be found in this link:
Method to enable Avivo Video Functions for some ATI cards.
http://forums.amd.com/game/messageview.cfm?catid=279&threadid=116888Please note that the above setting are not 100% guaranteed to be correct and working well under all circumstances.


