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  • Q : AMD Catalyst™ Control Center freezes / exits to desktop during installation

    A :

    If the system has Microsoft Visual Studio 2005 installed, follow the steps below in order to successfully install the AMD Catalyst software:

    1. Install the Microsoft Visual C++ 2005 SP1 redistributable patch
      1. To obtain the patch and / or additional information on the patch, refer to article 961894 on Microsoft's support site
    2. Perfom a clean install of the AMD Catalyst software suite
      1. Download the latest drivers for the graphics card from AMD’s Graphics Drivers & Software page. Refer to Article GPU-56 for information on how to use the graphics driver utility
        1. Note! Before getting started, ensure that you know the model of your graphics card. It will come in handy for several steps in the process. Refer to Article GPU-55 for information on how to identify your graphics card
      2. Remove any pre-existing drivers / software for the graphics card. Refer to Article GPU-57 for detailed instructions on how to uninstall old drivers
      3. Install the latest drivers for the graphics card. For detailed instructions on how to install the latest graphics drivers, refer to:
        1. Article GPU-33 for a Windows® 7 based system
        2. Article GPU-1 for a Windows Vista® based system
        3. Article GPU-2 for a Windows XP / Windows 2000 based system

    For more details, please visit:
    http://support.amd.com/us/kbarticles/Pages/ATICCCInstallFreezes.aspx

     

    1. Q : How to get full screen with HDMI?

      A :

      ATI Catalyst Control Center 9.9 Overcan and Underscan Options

      Please follow the below instructions to get to the ATI scaling options in windows Vista/ windows 7:

      1. Right click on the Desktop and open Catalyst Control Center 9.9
      2. Switch to Advanced mode if you are not there already
      3. Click dropdown menu Graphics in the top right
      4. Select Desktops and Displays
      5. Right Click your currently activated display under ‘Please Select a Display’ on the bottom right
      6. Select Configure
      7. Click on the Scaling Options tab  and your there
      8. Now, just move the scale to the right (overscan) until you get full screen (in my case that was 0%)

      Please note that Definition Multimedia Interface (HDMI) connected display monitor(s) may lose it's custom overscan / underscan settings each time the system is rebooted. AMD has released a hotfix to address this issue. Please visit:
      http://support.amd.com/us/kbarticles/Pages/GPU82-Over-UnderscanSettings.aspx

    2. Q : What is the recommended high-end heat on the card?

      A :

      The normal temperature would be under 100 degree C.
      Normally if it still work, the temperature would be acceptable.

    3. Q : When you use the crossfire, does the other card have to be the same board?

      A :

      The crossfire needs to carry out with the same Series cards, e.g. 5830 and 5850, 4670 Ice Q and 4650 etc.
      For more information, please click here 
      http://www.hisdigital.com/un/news_show-63.shtml

    4. Q : Why there is "HDMI" on my video card box and on my card there's none?

      A :

      Your card is not a native HDMI model, but the 5000/4000/3000/2000 series are built-in HDMI with 7.1 surround sound support.
      The HIS DVI to HDMI Adapter 5000/4000/3000/2000 series is required to fully utilize the audio through HDMI features.
      You can find more information in the following for the DVI to HDMI adapter
      http://www.hisdigital.com/un/product2-52.shtml

    5. Q : Why I am not able to install the driver in windows 7?

      A :

      Please try to download the updated driver from our website.
      For the HIS Driver you need about setting up your graphic card, please find below for your reference:
      http://www.hisdigital.com/un/download1-535.shtml

    6. Q : Bios update for the 5830 iCooler V series graphics card

      A :

      HIS has received valuable comments from the general public about the HIS 5830 iCooler V graphics card series. Taken immediate action, HIS has upgraded the graphics card BIOS and therefore gamers would enjoy a even better HD experience with our graphics cards from now on. On the other hand, for those gamers who have been supporting HIS and purchased the graphics card before this BIOS update, we will guide you through the updating product yourself as below.

       

      Please go through the following simple procedures.

      Step 1: Verify the serial number

      To verify the bios version, please kindly look through the following s/n of your 5830 Graphics card.
      If your board happens to be in the following serial no. range, go to step 2.
       
      H100332781-800
      H100334331-360

      H100344041-060
      H100301551-580

      H100322191-230
      H100360281-360

      Step 2: Download

      Submit your enquiry to our email - webenquiry@hightech.com.hk, also provide a picture of your graphics card (that shows the serial number) for verifications.
      Our Customer Service Office will provide you a download path.
      and you may download the latest BIOS from there.

      *Note that this BIOS update is designed for the above listed s/n only, and therefore the download path is not opened to public.
      For HIS 5830 gamers who has the s/n outside this range, this BIOS may cause malfunction to your graphics card.

      It is necessary to provide your serial numbers and photo for verifications.

    7. Q : Bios update for the 5800 iCooler V series graphics card

      A :

      HIS has received valuable suggestions from the general public about the HIS 5850 Turbo / 5870 Turbo / 5870 Turbo X iCooler V graphics cards.

      Taken immediate action, HIS has upgraded the graphics card BIOS and therefore gamers would enjoy a even better HD experience with our graphics cards. On the other hand, for those gamers who have been supporting HIS and purchased the graphics card with specific serial number, and would like to upgrade their BIOS:


      Please go through the following simple procedures.

       

      Step 1: Verify the serial number

       

       If your board happens to be in the following serial no. range, go to step 2.

       

      H100354001-H100354020
      H100368861-H100368870
      H100369751-H100369770
      H100369261-H100369310
      H100378981-H100379000
      H100378611-H100378630
      H100373411-H100373510
      H100376541-H100376560
      H100378391-H100378440
      H100377331-H100377390
      H100371761-H100371790
      H100386951-H100387000
      H100379751-H100380000
      H100379691-H100379730
      H100381451-H100381470
      H100379531-H100379570
      H100321948
      H100321944-H100321946
      H100344061-H100344065
      H100369721-H100369735
      H100378441-H100378460
      H100377291-H100377330
      H100381441-H100381450
      H100379491-H100379530
      H100242661-H100242670
      H100326501-H100326520
      H100322151-H100322190
      H100354131-H100354150
      H100356441-H100356445
      H100356591-H100356600
      H100320711-H100320730
      H100306691-H100306700
      H100306671-H100306680
      H100355661-H100355680
      H100373191-H100373220
      H100307261-H100307270
      H100373351-H100373410
      H100369711-H100369720
      H100369231-H100369260
      H100372071-H100372110
      H100378461-H100378490
      H100386921-H100386950
      H100380811-H100380820
      H100321949
      H100321941-H100321943
      H100334546-H100334550
      H100306221-H100306250
      H100344066-H100344070
      H100306681-H100306685
      H100354471-H100354480
      H100334116-H100334120
      H100306701-H100306710
      H100307251-H100307260
      H100369691-H100369710
      H100360361-H100360420
      H100369221-H100369230
      H100378491-H100378510
      H100377261-H100377290

       

      Step 2: Download

       

      Submit your enquiry to our email - webenquiry@hightech.com.hk, also provide a picture of your graphics card (that shows the serial number) for verifications. Our Customer Service Office will verify and provide you a download path,

      and you may download the latest BIOS from there.

    8. Q : Using ATI Catalyst™ Control Center to enable Eyefinity feature in HIS Eyefinity-compliant graphics cards

      A :

      Operating Systems:

      - Microsoft Windows 7
      - Microsoft Windows Vista
      - Linux ‐ scheduled to be enabled via a future ATI Catalyst™ driver release

      Number of Monitors:
      - Up to six dependent on graphics card configuration

      Monitors:
      - DisplayPort is highly recommended offering optimal flexibility with the highest number of
      display outputs
      - Two display outputs of either DVI, HDMI, or VGA can be combined with DisplayPort outputs up
      to a total of six monitors per GPU

      General instructions using CCC to to enable Eyefinity feature in HIS Eyefinity-compliant graphics cards
      - General Setup
      - Creating a 3x1 Display Group – Landscape Mode
      - Remembering a Display Group / Configuration
      - Creating Different Display Groups
      - Other Display Group Actions
      - Example Extended and Duplicated Configurations

       

      Download Link

    9. Q : Method to enable HD Video Playback for some ATI cards

      A :

      ATI driver does not officially support hardware acceleration over 4350 PCI bus. However, you can still enable the HD video playback & Avivo Video Functions by using a third-party software called DXVAChecker. Details procedure can be found in this link:

      Method to enable Avivo Video Functions for some ATI cards.
      http://forums.amd.com/game/messageview.cfm?catid=279&threadid=116888

      Please note that the above setting are not 100% guaranteed to be correct and working well under all circumstances.