For US Market Only:

To initiate the RMA process you must first fill out the following request form:

http://www.lexypacific.com/forms/rma.pdf ;

then fax that over to the listed fax number along with a proof of purchase or email them to rma@lexypacific.com.

You can also mail the paperwork to:

ATT: RMA Dept.

Lexy Pacific

611 Vaqueros Ave.

Sunnyvale CA. 94085

If you cannot find your proof of purchase please contact the company you purchased the product from.

You must then wait to receive an RMA number from us, which you will use to identify the product at the post office. Be aware that you will only have to pay for the shipping to get the package to us. Ship only the defective product, keep all accessories.

The turn-around time is 2 to 4 weeks from the date we receive the package. Please be aware that any physical damage or mishandling to the product will result in a voided warranty and the product will be shipped back to you without any repairs.